If you believe your dinners over the season of holiday are awkward, think about Facebook workers who encounter a grilling from closed ones about the disastrous reputation of the social media giant. In typical Facebook fashion, the firm is dealing with this issue via automated technological innovation rather than dealing the underlying human problem.
As per a media report, just before Thanksgiving Facebook launched out a chatbot to advise workers on how to manage uncomfortable queries about the firm from family and friends. When asked about the handling of hate speech by the platform, for instance, the bot tells workers to mention the hiring of additional moderators and the growth of AI to regulate the problem.
The responses which the “Liam Bot” offers were collected by the public relations department of Facebook and often have links to news releases or blog posts on Facebook. With a series of latest scandals comprising losing the info of millions of consumers, being blamed of fostering a racist company culture, contributing to the increment of false news and muddying the waters of political dialogue, there are a plethora of subjects that the bot requires an answer for.
On a related note, it appears Facebook just could not make it through to the end of 2019 without one more privacy-associated incident. But this time, the firm’s own workers are impacted. A thief broke into car of a payroll worker and stole hard drives that supposedly had unencrypted payroll data for almost 29,000 former and current US workers.
The theft happened in November and Facebook alerted that the drives were missing 3 days after that, as per media reports. The firm is claimed to have decided later that the hard drives had payroll info in them, and this week started telling impacted workers.